Whilst we strive to constantly provide full and accurate information, products may vary in design, price and specification without notice. We will always endeavour to bring any changes to your attention wherever possible.

Goods are subject to availability and colours/pictures are for illustration purposes only.

We reserve the right to withdraw products from sale or alter specifications without prior notice.

Please note that all dimensions and weights are approximate.

Placing & Acceptance of Order:

You may place an order by one of 2 methods:

1 Mail Order on 01303 273832

2 Online @ www.kentbaby.com

We will notify you of our acceptance of your order either by phone or email at which time we will then advise on stock availability, payment, delivery details etc. It is only at this point that our contract to supply you with products comes into effect and as such you have agreed to all the terms and conditions as laid out here.

Payment:

Payment can be made on line through Paypal (which accepts selected credit cards if you do  not have a Paypal account). Sorry but we do not accept payment by American Express or Cheque.

We charge your account upon our ‘acceptance’ of your order (see above)

Delivery:

We are pleased to offer free delivery on orders £150 and above (there may some exceptions to this – see below) usually within 3-5 working days for items held in stock. Other products may take longer but this will clearly marked on the product description page.

Orders placed for products totalling below £150 will be subject to a £5 postage and handling charge, payable in advance and may take a little longer to arrive as they will be posted via Royal Mail.

Unfortunately we are unable to deliver to overseas or BFPO addresses. At present we can only deliver to the UK mainland. If you are outside this zone then please contact us prior to attempting a purchase on line.

It may be possible to arrange early or weekend deliveries by prior arrangement subject to an extra fee. Please contact us to discuss your requirements.

We will strive to notify you in advance of expected delivery dates by  courier (unfortunately this is not possible with Royal Mail packages) but if you are unavailable to sign for the delivery - a calling card will provide you with further information as to what to do next to receive your goods.

Please sign for all goods as ‘unchecked’ – this is essential for any potential damage in transit claims.  

Should you refuse delivery of your order or be unavailable to accept it after 2 attempts at delivery then the products will returned to us by the carrier & we reserve the right to charge you all the return carriage costs plus a minimum £10 handling fee.

Cancellations:

You do have the right to withdraw from this agreement but this right ends 7 days after delivery.

Some products are excluded due to health & safety reasons – for example some items of clothing and toiletries. Other exclusions include special orders.

In the unlikely event you wish to cancel – please contact us by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it immediately to prevent your order being dispatched thus saving you extra expense. If your order has already been sent again you must contact us prior to returning the unused products by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will arrange collection of the items. Please note that this will be at your own expense as the goods have already been dispatched – we will advise you of the collection charge and ask for payment in advance. You will need your reference number to hand.

The product may only be cancelled if it is unused and in the same condition as delivered to you. The product packaging must be intact and unspoilt. Where possible please use the original outer packaging to return your items. We will carefully inspect the products upon receipt and if all the above criteria has been met, a refund of the cost of the products will be processed as soon as possible within 30 days. If we find that the product has not been returned to us in a resaleable condition, we reserve the right to refuse a refund. We will only refund our original delivery charges (including our actual delivery costs if the order qualified for free delivery) when a product is faulty or damaged, but not when a product is simply unwanted.

Warranties/Guarantee Period:

We are confident in knowledge that all our products, when used correctly, are of sound design and manufacture. We inspect all products before collection/delivery and attach a note to say that as far as we are concerned the product is complete, intact and free from any known defect.

However, on occasion unforeseen problems may develop and we are here to help you resolve them as quickly as possible, with the absolute minimum of disruption.

Most products are covered by a 6 month warranty supplied by the manufacturer although a few companies offer an extended period - please refer to our information letter attached to your instruction manual to establish the guarantee period applicable to your product.

In the unlikely event your item develops a manufacturing fault within the specified guarantee period then please contact us immediately by email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . You will need your purchase documentation to hand and details (preferably including pictures) of the problem. It would help to include a daytime contact number so we can call to clarify any points and run through the returns procedure.

In the event of a manufacturing fault occurring, we will endeavour to send you free of charge spare parts in the first instance but if this is not possible then we will insist that the item is returned to the manufacturer for their full expert inspection. This will cost you an initial £25 to cover carriage & inspection but refunded in full if a manufacturing fault is confirmed. The item will then be repaired or replaced and returned to you at no further cost. 

However, should the fault is deemed to be non manufacturing (ie caused by the way it has been used not the way it has been made) then the £25 inspection/carriage fee will be retained. Due to their experience and compliance with legislation/stringent safety standards - we will always consider the Manufacturer’s decision to be final in these matters.

Please refer to your product instruction manual and information sheet on how to care for your products and simple ways to prevent problems arising or contact us for advice.

Ride on Boards: Attachment of additional seats and boards to any wheeled product will invalidate the manufacturer’s warranty.

All guarantees are effective from the date of delivery.

Your statutory rights are not affected.

Customer Service Line

Monday – Friday  9 am to 5 pm

Privacy Policy:

KENTBABY.COM does not disclose any information about its customers to any third party on any occasion except for courier’s delivery requirements. 

From time to time we may send you email updates relating to only to our  online store and by logging in to our website we assume you agree to receive these.