The Babyden are Kent's Premier Baby, Nursery & Gift Stores in Folkestone & Kings Hill.

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Online Returns Policy @ The Babyden Stores, always endeavour to ensure that all of our customers are both happy and satisfied with their purchases. However, we do accept that you may wish to return items to us. If this is the case, please read our returns policy below.

Changed Your Mind?

Please rest assured that you may return your purchase if you are, for any reason, unhappy with the product(s) in question. Please contact us before returning any items to get a returns authorisation code. Certain products are excluded from this policy such as home delivered furniture, hygiene products, maternity underwear, special orders and customised products

All unwanted goods must be returned within 14 days of receipt, and all products must be returned in their original condition, complete with all accessories, instructions and original boxes (if any).

We recommend that you retain the packaging used by to send the goods out, and carefully re-package any items to be returned to ensure their safety.

On receipt of returned goods, a refund will be issued for the full amount paid on the item(s) returned (this does not include any postage incurred), on the understanding that all items are received in good condition. We aim to refund your credit card withen 7 days of receipt of goods. Please note it can take 2 to 3 working days for the funds to appear on your statement.

Returns of Damaged or Defective Items:

You may return any item that is damaged or defective within 14 days of receipt of goods. Following an investigation into the complaint and a close inspection of the product(s) in question, once returned, by our Quality Control Department or the Manufacturer, we will issue a full refund for the amount paid at our discretion. We will endeavour to complete this process within one business week, and will provide written notification once the refund has been issued. 

After 14 days if any products are found to have a manufacturing fault, we will repair or replace the faulty component having taken advice from the Manufacturer.

How to Return an Item:

If you wish to return an item, please indicate as fully as possible giving a reason for your return. If a product is damaged or defective please indicate the exact nature of the fault. Please retain the packaging used by at the point of dispatch, and repackage the product(s) carefully, complete with all accessories, instructions and original boxes (if any). Then send the package to:

KentBaby Returns Dept,
The Babyden,
362-4 Cheriton Road,
CT19 4DX

We recommend using a recorded-delivery service for you own protection. Please be aware that we will not reimburse expenses incurred by clients who choose to return their goods via private courier service (either domestic or international).

This returns policy does not affect your statutory rights.

If you have any questions or problems regarding your order, please contact us:

Telephone (UK): 01303 275 555
Telephone: +44 1303 275 555
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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